Direct Support Profession III Customer Service & Call Center - Richmond, TX at Geebo

Direct Support Profession III

Richmond, TX Richmond, TX Full-time Full-time $3,650 - $3,900 a month $3,650 - $3,900 a month This position may be eligible to earn additional pay for work performed on evenings, nights and/or weekends.
Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.
The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems.
The centers provide campus-based direct services and supports at 13 centers located throughout the state.
Learn About Our State Supported Living Centers The state of Texas offers many benefits to employees.
HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments.
We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas.
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! The Physical Nutritional Management Plan (PNMP) Coordinator works under the general supervision of Unit administration and is stationed in residential and program areas.
Habilitation Therapies provides training and supervision for technical duties, clinical applications, and documentation and training issues.
Work hours are normally day or evening shifts with variable responsibility for night shift activities.
The PNMP Coordinator provides service to individuals in the areas of physical and nutritional management, oral and enteral eating, positioning, mobility, communication, and other related PNMP services.
Duties include conducting competency-based training of staff; monitoring programs; monitoring availability, condition, and proper use of assistive equipment; and ensuring appropriate availability and condition of PNMP instructions and illustrations.
The PNMP Coordinator works under moderate supervision with limited latitude for the use of initiative and independent judgment.
Other duties may be required which are reasonably related to the essential or marginal functions of the position.
Specific duties include but are not limited to:
attending PNMP meetings and clinics, NMT (Nutritional Management Team) meetings, and PST/HST (Personal Support Team/Health Status Team) meetings as requested; filing PNMP documentation such as PNMPs, feeding illustrations, positioning photographs, and data sheets; training Direct Support Staff on changes in PNMPs, positioning, lifting, transferring, and meal time practices; monitoring lifting, positioning, transfers, walking programs, use of communication devices, and mealtime supports; and reporting problems to the appropriate home supervisors, Unit administration, and Habilitation Therapies.
The PNMP Coordinator will provide new employee orientation and refresher training as indicated and will provide direct training of new employees with specific individuals served in lifting, mealtime procedures and other PNMP related activities/plans.
Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Establish and maintain positive, supportive relationships with individuals served, family members and friends, and employees.
Coordinates activities for individuals living at the State Supported Living Center that is appropriate to their level of functioning.
Providing oversight as activities are conducted and following-up to ensure quality active treatment and services are provided that meet with individuals' satisfaction.
Prepares written documentation and reports, regarding monitoring of activities provided and outcomes of observations, quarterly or as requested.
Maintains professional and effective communications with Active Treatment Coordinator Supervisor, Recreational Program Manager and Home Managers.
Ensures the availability of supplies and resources necessary for functional and appropriate activities.
Provides assistance, as needed, in transporting of individuals going on scheduled activities and in emergency situations.
Inspect work spaces and equipment for hazardous conditions, taking necessary action to correct any unsafe conditions.
Reports unsafe conditions as needed to immediate supervisor.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.
Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Ability to make decisions and use good judgment when dealing with critical incidents.
Ability to react quickly and calmly in an emergency situation.
Ability to demonstrate proper body mechanics, good posture, and proper lifting techniques.
Knowledge of individual care techniques and of treatment, therapy, and developmental programs or to learn these through training.
Ability to provide individual care, to administer first aid and/or CPR, to perform Ukeru (once trained), and to conduct Safe Use of Restraint (SUR).
Ability to communicate effectively and to train/mentor/coach others.
Ability to work effectively with others and as a member of a team.
Registration or Licensure Requirements:
Valid Texas driver's license or ability to obtain it no later than 90 days after hire date is preferred.
Applicants with an out-of-state driver's license must provide an original certified driving record from the state of driving licensure.
Eligible driving record required based on HHSC Fleet Management policy.
Initial Selection Criteria:
Experience in direct care work.
Experience in working with people who have developmental and intellectual disabilities.
Graduation from a standard senior high school or equivalent is generally preferred.
Experience and education may be substituted for one another.
Experience in writing reports preferred Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities.
Males between the ages of 18 - 25 must be registered with the Selective Service.
All State Supported Living Center Employees are subject to Random Drug Testing.
Flexibility in work hours may be required for this position.
The position may be required to work overtime and/or extended hours.
Must be willing to work weekends and holidays.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
MOS Code:
There are no Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position.
All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For additional information see the Texas State Auditor's Military Crosswalk at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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Estimated Salary: $20 to $28 per hour based on qualifications.

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